Microsoft Outage Hits 74 Countries and Territories, Including Indonesia
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- Global Disruption: Microsoft service disruptions spread to 74 countries and territories, including Indonesia, affecting Outlook, Teams and Copilot.
- Infrastructure Strain: Microsoft identified elevated load on parts of its infrastructure as a likely contributor to the connectivity problems.
- Recovery Efforts: The company paused deployments, redirected traffic and restarted affected servers, but reported only limited recovery.
JAKARTA, Indonesianpost.com — A major outage disrupted Microsoft services across multiple regions beginning Thursday, November 12, U.S. time. Within an hour, the disruption had spread to 74 countries and territories, including Indonesia, affecting access to the company’s products.
An outage map from tracking website Downdetector showed disruptions across the Americas and parts of Europe, Asia and Africa. Tens of thousands of office workers struggled to access email during the working day.
The outage affected not only Microsoft Outlook but also other services in the cloud-based Microsoft 365 suite, including the Teams online meeting platform and the Copilot artificial intelligence (AI) assistant. In the United States alone, Outlook outage reports reached 130,000 shortly after 1 p.m. local time before falling to around 37,000 five hours later.
Microsoft Points to Elevated Load, Takes Recovery Measures
After initially believing the problem was confined to the United States, Microsoft acknowledged that Microsoft 365 connectivity issues were affecting users worldwide. The company identified elevated load on parts of its infrastructure across several regions as a likely contributor to the disruption.
“We have confirmed that portions of our infrastructure are experiencing elevated load across multiple regions, which is likely contributing to these connectivity errors,” Microsoft said in a statement on X.
As the disruption stretched into hours, the Redmond-based technology company took three steps to restore services:
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Paused deployments: Microsoft temporarily halted deployments to prevent additional strain on its systems.
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Redirected traffic: The company moved user traffic away from affected servers and infrastructure.
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Restarted affected servers: Microsoft restarted the affected servers to bring them back into normal operation.
Despite the recovery efforts, Microsoft said services had not been fully restored. The company reported only limited recovery, with access expected to return gradually as network capacity stabilized. [CNBC/Bilah]
