Home Ministry Accelerates National 112 Emergency Hotline Integration With South Korea
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- The Indonesian Home Ministry is collaborating with South Korea’s National Fire Agency to strengthen and expand the 112 integrated national emergency hotline.
- A Letter of Intent (LoI) was signed to cover technical consultations, policy sharing, system development for disaster response, and personnel exchange programs.
- South Korea has committed comprehensive support, leveraging its advanced emergency response model to help Indonesia optimize its nationwide emergency dispatch efficiency.
Jakarta – The Ministry of Home Affairs has established a strategic partnership with South Korea’s National Fire Agency to overhaul and expand Indonesia’s 112 integrated national emergency hotline (NTPD 112).
“Upgrading the 112 hotline remains a top priority for the government as we strive to deliver swift, seamless, and integrated emergency services to the public,” said Safrizal Zakaria Ali, the ministry’s Director General of Regional Administration Cooperation, in a statement on Thursday.
The announcement followed a high-level meeting on Wednesday, where Home Minister Tito Karnavian received a working visit from the Commissioner of South Korea’s National Fire Agency, Seung Ryong Kim, in Jakarta. The meeting serves as a direct follow-up to the minister’s directive to modernize the country’s emergency response infrastructure.
Safrizal noted that the bilateral visit marks a critical milestone in establishing a comprehensive national emergency system that is both highly integrated and responsive to various crises.
During the meeting, Safrizal officially handed over a Letter of Intent (LoI) to Commissioner Seung Ryong Kim. The document lays the groundwork for bilateral cooperation in transforming Indonesia’s public safety network, with a particular focus on the nationwide rollout of the 112 system.
According to Safrizal, the scope of the LoI spans the development and modernization of reporting systems for firefighting, disaster mitigation, and emergency rescues. It also mandates technical consultations and the sharing of policy frameworks between Jakarta and Seoul.
Furthermore, the agreement outlines mutual support for international exhibitions, seminars, workshops, and joint initiatives dedicated to fire safety and emergency response management.
“We are optimistic that this LoI will optimize the integration of the 112 system,” Safrizal added. “Beyond technology, this partnership opens doors for human resource development through joint education, specialized training, and personnel exchanges to elevate the competency of our fire and rescue officers.”
South Korea’s sophisticated, centralized emergency response model is seen as a vital benchmark for Indonesia as the archipelago looks to streamline inter-agency coordination and slash response times during critical incidents.
The South Korean delegation reaffirmed its commitment to assisting Indonesia in implementing the nationwide 112 service, pledging technical support, system engineering expertise, and capacity-building programs for local personnel.
Indonesianpost.com | Antara
